DELIVERY

How Can I Find Your Delivery Information?

Currently, The Pet’s Couture ships over to 5 regions, namely Singapore, Malaysia, Japan, United States and the Europe Region.

For all five regions, you have the option to choose Standard Delivery (via SingPost) or Express Delivery (UPS). Once you’ve entered your delivery address, you will be able to see the available delivery services. Singapore deliveries are free island wide.

For all delivery postings, tracking services is used to ensure that you have a peace of mind. Once the order is fulfilled, you will receive another confirmation email with the tracking number and Postal Service rendered.

Shipping costs are calculated automatically based on weight after the destination and delivery service are selected upon checking out.

The carriers deliver during working hours; and requires a signature upon receiving, so our team would highly suggest that someone is available to receive the parcel.

If you’re not in when your parcel arrives, your carrier might leave a card or may reschedule the delivery at a later date. We request that you reschedule with the carrier service at the soonest to avoid the parcel returning back to us.

*The Pet’s Couture aim to work hard to deliver our promise to you and keep any delays to a minimum. However, we are not liable for any parcels that are lost or stolen as a result of delivery instructions left for the carrier. To resolve any dispute, we drop us an email here.